Networking issues

Resolved | Sep 30, 2026 | 18:45 GMT+01:00

The incident has been resolved

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• Monitoring | Sep 30, 2026 | 17:56 GMT+01:00

  Normal service has been resumed. Engineers are still monitoring.
  

• Open | Sep 30, 2026 | 17:33 GMT+01:00

  Unfortunately network issues are periodically causing delays or infrequent loss of service. Engineers are investigating this and we're waiting to hear back from them.

Emails not being received or sent

Resolved | May 12, 2026 | 13:43 GMT+01:00

The issue has now been resolved by our email provider and all emails are being sent and received

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• Open | May 12, 2026 | 09:50 GMT+01:00

  Please be aware that emails are not currently being sent due to emails containing links to a blacklisted website (stagestubs.com). We're currently working to restore operation.

Incident

Resolved | Jan 04, 2026 | 10:50 GMT+00:00

All systems have returned to normal.

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• Monitoring | Jan 04, 2026 | 00:00 GMT+00:00

  Many parts of ClubManager are currently inaccessible. Engineers are currently looking into the issue and hope to have a fix soon.
  
  UPDATE
  ----------------------------------------------------------
  This was due to a malfunctioning node which has been taken offline. The team are currently monitoring the situation.

CloudFlare Captcha Network status having a knock on affect to Club Manager

Resolved | Nov 19, 2025 | 09:17 GMT+00:00

Cloudflare have resolved the Network issue that was effecting the stability of Club Manager . See status below .

https://www.cloudflarestatus.com

All systems are now back to normal

Apologies for any inconvenience caused.

Amazon Web Services are down

Resolved | Oct 20, 2025 | 09:53 GMT+01:00

UPDATE - Amazon Web Services are back up and our phone system is back online.

Amazon Web Services are still currently down. We use this for our telephone system, infrastructure and supporting services. If you need to make contact with the support team please email support@clubmanagercentral.com

UK Phone Outage +441245807360 RESOLVED

Resolved | Sep 11, 2025 | 12:22 GMT+01:00

The UK support and sales phone number is now functioning.

Any support or sales enquires can be received as normal by telephone as well as by email

Apologies for any inconvenience caused

Email delays

Resolved | Sep 01, 2025 | 11:13 GMT+01:00

The system currently has a large number of emails in the queue for sending out. These are processing and will be processed in a queue based first come first sent. There will be delay of emails being sent and displaying in members journals

Delays to some automations

Resolved | Jul 27, 2025 | 08:27 GMT+01:00

Incident resolved

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• Monitoring | Jul 24, 2025 | 14:12 GMT+01:00

  Engineers have been investigating delays to some automation triggers.
  
  The issue has been resolved and we are currently monitoring automation response times.